maxsaver web store FAQ section

What payment method can you accept? (How do I pay for an order?) Buyer prepay via PayPal with major credit cards & e-checks (Remark: we do Not accept Cash / Personal check / Money order). How soon do I have to pay? Payment is expected within 7 days of the auction's end. Any particular item may become unexpectedly out of stock. We reserve the rights to cancel this order and refund your payment if this happens, unfortunately.

Buyer prepay via PayPal with major credit cards & e-checks (Remark: we do Not accept Cash / Personal check / Money order).

Payment is expected within 7 days of the auction's end. Any particular item may become unexpectedly out of stock. We reserve the rights to cancel this order and refund your payment if this happens, unfortunately.

No Sales Tax as goods shipped from Hong Kong. Efforts are made to reduce applicable import duties and taxes in various countries. Most countries do Not charge custom duty for imported gifts to individuals.

All of our package will be declaimed at very low value. We always try our best to help customers legally minimize their tax. Most of items we sell are below the entrance for charging import tax/duty according to the legislations of USA, Canada, Australia, European Union and many other countries. There should be no customs to pay if you are in one of countries mentioned above. But if any additional charges generated for customs clearance must be borne by customer.

We accept orders worldwide, certain country restriction. We always ship our items to US, Canada, UK, Germany, France, Norway, Denmark, Netherlands, Ireland, Australia, NZ, Japan, Korea, Taiwan, HK, Singapore, Malaysia, Indonesia. Buyers from other countries please contact us before placing an order.

Your order will be shipped by Hong Kong Post. The local bearer will be your national post.

We usually ship items by Air Mail, and the standard time for delivery is 10-15 business days, while we find customers usually receive parcel in 5-10 days. However, occasional, item may travel longer time than ordinary schedule, say 3-4 weeks, particularly in holiday seasons.

Certainly, an email will be sent to you after we received your payment regarding shipment detail.

Sorry, but no. If you insist on using a courier, please do not buy. As you can tell by our feedback and experience, we have determined that using the postal system is the most economical and efficient method to get your goods to you.

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We offer all items 14-day-inspection/exchange/ service. …… All new items, unless otherwise noted in description, come with a manufacturer's warranty. To obtain manufacturer's warranty service, either take the product, along with your invoice to any authorized service center; or ship back to us. …… If the item you receive is not in good working order, email us within 5 days of receipt for return instructions. We will exchange, repair, or, if item is no longer available, issue a refund. Item(s) can be returned Only in as-sold condition, in original packaging. Items will not be accepted without prior contact. …… Shipping, duty, brokerage, & insurance charges are non-refundable. Customer is responsible for cost of return shipping.

Before we ship out your order, we can cancel and exchange for you at once. But if it is shipped out already, you need to send item back for exchange and refund.